Privacy Policy
Privacy Policy
Last updated on 18 January 2024
This is the Privacy and Cookies Policy for Nuclera (“we“, “us”) both in general and including in relation to “our website” at https://www.nuclera.com/ and any platform of ours that you access in conjunction with your use of our system, products or services (“our platform”). It explains how we use your personal information and what rights and options are available to you under applicable privacy laws, including the UK Data Protection Act 2018, the General Data Protection Regulation (GDPR). In this policy, “you” refers to any individual with whom we interact, other than our employees.
We are committed to protecting and respecting your privacy. If you have any comments or questions you can contact us using the details below.
Data Controller name and contact details:
For the purposes of UK and European Economic Area (EEA) data protection law, (“Data Protection Law”), the data controller is:
Nuclera Ltd
Address:
Our data protection contact can be reached at: [email protected]
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This policy sets out:
- Information we collect about you and how it is used
- Cookies and other technologies
- Who we might share your information with
- Where we store your information
- How long we keep your information
- Your rights
- Contact Us
Please read the following carefully to understand our practices regarding your personal information and how we will treat your information. By browsing, signing into and otherwise using our website, our platform or any of our products or services, you acknowledge that you have read and understood this privacy policy.
Information we collect about you and how it is used
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us, or our products and services, for example when you engage with us via our website or otherwise, or contact us directly by phone or email. We may also collect some limited personal information about you where we have identified you as a potential business customer.
The personal information that we collect depends on the context of your interactions with us and/or our website and/or our platform, the choices you make and the products and features you use. The personal information we collect may include the following:
Prospect information
This includes contact information and other personal information about you which indicates that you may be interested in our products and services.
We may receive this information because you have reached out to us directly, or where we have spoken with you at an event, or because we have received your data from other sources (e.g. publicly available sources such as LinkedIn) and have identified a legitimate basis for a limited and targeted contact with you to assess your interest in our products or services. We will hold this data on our prospects database prior to you creating a full account with us, your rights over this data are as set out further below (see section “Your Rights”).
We collect and process this information on the basis of our legitimate interest in developing and enhancing our business.
We are a Business-to -Business organisation only and will treat any email address you provide us or which we obtain a in business related context, as a business and not a personal address.
Information you give us as part of your general use of our services
This is information about you that you give us directly when you interact with us as part of your general use of our website or platform or by communicating with us by phone, email or otherwise. It includes information you provide when you register to use our website, platform, conduct searches, update details and participate in discussion boards or other social media functions, submit a query, and when you report a problem. It also includes the content of phone calls, video conferences, emails and the like, which we may record for training purposes and for developing our business with you.
We collect and process this information typically on the basis of performing a contract with you or your employer or to take steps at your request before entering into such a contract (so we can provide our system, goods or services). We also use this information on the basis of our legitimate interests to provide information, products and services that you or your employer requests from us.
Information passively collected regarding your use of the website or our software platform
We may automatically collect information from you in the event you visit our website or platform. This includes:
- Technical information, which may include the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, operating system and platform;
- Information about your session, which may include the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page; and
- Basic identification data, such as your name and email address.
We collect and process this information on the basis of our legitimate interest in understanding how users engage with our services and informing, developing and enhancing our services (e.g. ensuring content on the website or platform is presented in the most effective manner for you).
Information for promotional updates and communications
We may use your personal information for marketing analysis and to provide you with promotional update communications by email or by notification on the website about our services. We generally do so on the basis of our legitimate interest in developing and enhancing our business. In certain circumstances we may require your consent, in which case we use such information on the basis of that consent.
You can object to further marketing at any time by checking and updating your preferences within your account or selecting the “unsubscribe” link at the end of all our marketing and promotional update communications to you, or by sending us an email to [email protected].
Information required when you register for a Nuclera account
When you first register for our website or our platform, we request your email address and some basic information about you to generate your account. This information includes your IP address, name, job title, company name and geographic location, and your user login credentials.
We collect and process this information on the basis of our contract with you (so we can provide our goods and services) and/or our legitimate interest in providing them to you or your employer.
Information collected when you access Nuclera services:
Business information
Job role, company name, company industry, company location, job skills, expertise and areas of interest, linkedin profile URL, twitter profile URL, company website, customer enquiries and responses
We collect and process this information on the basis of our contract with you (so we can provide our goods and services) and/or our legitimate interest in providing them to you or your employer.
Wider engagement information
Marketing for specific events, groups and surveys, prize draws and competitions, general service information and updates.
We collect and process this information on the basis of our legitimate interest in developing and enhancing our business and, in some cases our contract with you or your employer.
Cookies and other technologies
Our website and our platform use cookies and similar technologies to distinguish you from other users of the website.
Most web browsers automatically accept cookies and similar technologies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. We also give you information about how to disable cookies in the table. However, you may not be able to take full advantage of our website or platform if you do so.
A number of cookies and similar technologies we use last only for the duration of your web or app or platform session and expire when you close your browser. Others are used to remember you when you return to our website or platform and will last for longer.
We use these cookies and other technologies on the basis that you have consented to their use. We will request that consent when you first visit our website or platform and may request it again periodically on occasion (but not on every subsequent visit).
One of the other tracking technologies we may use includes Hotjar. An analytics provider that offers heat map & session replay descriptions of how users interact with our Services. This permits us to better-understand how users are interacting with our Services and improve their functionality. For more information about how Hotjar uses your information, please review their privacy policy here: https://www.hotjar.com/legal/policies/privacy/.
We use the following types of cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality & Preference cookies. These are used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalise our content, greet you by name and remember your preferences (for example, your choice of language or region)
Marketing cookies. Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.
Disabling cookies
The effect of disabling cookies depends on which cookies you disable but, in general, the website or platform may not operate properly if all cookies are switched off.
If you want to disable cookies on our site or platform, you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below: –
For Microsoft Internet Explorer:
Choose the menu “tools” then “Internet Options”
Click on the “privacy” tab
Select the setting the appropriate setting
For Google Chrome:
Choose Settings then Advanced
Under “Privacy and security,” click “Content settings”.
Click “Cookies”
For Safari:
Choose Preferences then Privacy
Click on “Remove all Website Data”
For Mozilla firefox:
Choose the menu “tools” then “Options”
Click on the icon “privacy”
Find the menu “cookie” and select the relevant options
For Opera 6.0 and further:
Choose the menu Files then “Preferences”
Privacy
Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on our website or platform.
Except for essential cookies, all cookies used on our site will expire after 365 days.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below
Cookie Table
Who we might share your information with
We may give your information to selected third parties who process your personal information on our behalf and in accordance with our instructions and Data Protection Law (“processors”) and certain other third parties who provide services to us or who may provide goods or services to you in connection with our goods or services. This includes supporting the goods and services we offer through the website and otherwise – in particular those providing website and data hosting services, providing fulfilment services, distributing any communications we send and providing IT support services from time to time and supplying tools and services to enable the use of our goods and services. These organizations will only use your information to the extent necessary to perform their functions.
For example, we use Hotjar in order to better understand our users’ needs and to optimize this service and experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. We also use Salesforce to support our customer engagement and the provision of our services, and we use Workable to support our hiring and recruitment processes.
We will also disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we will disclose your personal information to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy, where it is reasonable and proportionate to do so.
- If Nuclera or substantially all of its assets are acquired by a third party, in which case personal information held by it about its customers will be one of the transferred assets and it will disclosed to the prospective or actual seller.
In all of these cases the basis for the disclosure is that it is in our legitimate interest in developing our business.
In some circumstances we may be under a duty to disclose your personal information in order to comply with our legal obligation in which case the basis for our doing so is that it is necessary for us to so comply, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and to prevent crime. In these cases the basis for doing so is our legitimate interest in protecting our business.
Analytic Services and Targeted Ads
We use third-party analytics services, like Google Analytics, to collect, monitor and analyze data we collect through our Services to better understand how our Services are used and to improve their functionality. These services may track details about your online activities over time and across different websites. These services may also allow us and others to provide you with targeted advertisements or other content that you may be interested in based on your online activities. If you wish to opt out of interest-based advertising please email us at [email protected]. Please note you will continue to receive generic ads.
The Google Analytics service tracks and reports website traffic and provides us insight into behavior information relating to visitor age, gender and interests. Google Analytics Demographics and Interest Reporting give us insight into behavior to help us understand browsing behavior and give you a better experience when you visit our Services. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings.
These third-party services have their own privacy policies addressing how they use such information. We recommend you review their privacy policies. If you want to prevent your data from being used by Google Analytics, you may wish to take advantage of Google Analytics’ currently available opt-outs for the web.
If you would like to learn more about targeted ads that may be based on your online activities, and the choices that you may exercise for certain sites and advertisers, you may wish to visit the Network Advertising Initiative or the Digital Advertising Alliance.
Where we store your information
The data that we collect from you is primarily processed in the UK and in Ireland.
If your information is ever transferred outside the UK and/or the EEA, we take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism or the adoption of approved standard contractual clauses that ensure the strong UK and EEA protections are carried through in all our contractual relationships, and that personal information is at all times treated securely and in accordance with this privacy policy. such as the IDTA and Addendum (see https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-data-transfer-agreement-and-guidance/ Details of such safeguards are available on request from [email protected].
Children’s Privacy.
Our sites and platform are intended for general audiences, and we do not knowingly seek or collect personal information from children under the age of eighteen (18). In accordance with the Child Online Privacy Protection Act, in the event that we learn that we have collected personal information from a child under age thirteen (13) without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any personal information from or about a minor, please contact us at [email protected].
How long we keep your information
We typically retain personal information for as long as you have an account or do business with us in order to meet our contractual obligations to you and for six years after that to identify any issues and resolve any legal proceedings.
We may also be required by law to keep certain financial records for longer than the above period. This will be notified to you at the relevant time of providing that information.
We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.
We will keep your personal data only for so long as is necessary for the purposes of our processing or for any legally required period.
Broadly, this is for as long as we have an active relationship with you or your employer and for as long as necessary afterwards:
- to respond to any questions, complaints or claims made by you or on your behalf;
- to keep records required by law; and
- to enforce or defend our rights against any possible legal action for the applicable limitation period, which is typically six years after the cause of action arose.
Because the purposes and types of personal data that we process vary, different retention periods apply.
You may have rights under the GDPR
You have the right under certain circumstances if your personal information is protected by the GDPR:
- to be provided with a copy of your personal information held by us;
- to request the rectification or erasure of your personal information held by us;
- to request that we restrict the processing of your personal information (while we verify or investigate your concerns with this information, for example);
- to object to the further processing of your personal information, including the right to object to marketing (as mentioned in ‘Our promotional updates and communications’ section;
- to request that your provided personal information be moved to a third party.
Your also have right to withdraw consent where we are processing your personal information based on consent, but this will not affect any processing undertaken before you withdraw such consent.
You can also exercise the rights listed above at any time by contacting us at [email protected] or by submitting a request form by clicking here.
If your request or concern is not satisfactorily resolved by us or in any event if you wish to lodge a complaint, you may approach your local data protection supervisory authority, (see
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html).
The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal information, as well as deal with any complaints that you have about our processing of your personal information.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to: [email protected]
Cookie List
